Refund policy

Here's your rewritten policy, clean and branded for Love Locked:

Refund & Return Policy — Love Locked

Your satisfaction is our priority. Please read our policy carefully before making a purchase.

Safety Disclaimer

Love Locked is not responsible for any injuries sustained during the use of our products. All customers are advised to exercise caution and follow appropriate safety guidelines when enjoying our products.

Our Guarantee

We stand behind everything we sell. If your item arrives defective or damaged during shipping, we offer a 100% money-back guarantee — no hassle, no stress.

Simply contact us, and we'll provide a return address along with your choice of a full refund or replacement. 💛

Order Changes & Cancellations

Need to modify or cancel your order? You must contact us within 24 hours of placing it.

Once your order has entered the packing or shipping process, it can no longer be cancelled or modified. If your order has already shipped, you will need to wait for it to arrive before initiating a return.

Refunds & Returns

You have 30 days from the date of delivery to submit a return or refund request. Claims made outside of this window will not be accepted under any circumstances.

We will gladly issue a refund or replacement if:

  • Your item arrived damaged or defective
  • You are genuinely dissatisfied with your order

We Do NOT Issue Refunds In The Following Cases

  • ❌ Your order did not arrive due to an incorrect shipping address provided at checkout
  • ❌ Your request is submitted after the 30-day return window
  • ❌ Your request is made after our 24-hour cancellation window for a change of mind
  • ❌ Used intimacy chains or chokers — for hygiene reasons, used items are not eligible for return. If an item has been used, we may offer a partial refund or exchange at our discretion

How To Start a Return or Refund

If you are unsatisfied with your order or received a damaged or defective item, please reach out to our support team and we will do everything we can to make it right.

📧 support@lovelocked.store

We aim to respond to all inquiries promptly and resolve every situation as fairly as possible.

Love Locked reserves the right to update this policy at any time. Please check back periodically for any changes.